Privacy Policy

1. Who we are

This Privacy Policy explains how GoYou Brands LLC ("GoYou Brands," "we," "us," or "our") collects, uses, and shares information when you use Meldio ("the Service"). Meldio provides free, instant, self-service access — no application or waiting period — and the same account gives you the full range of features described in this policy.

2. Information we collect

We collect the following:

• Content you submit — the text, scripts, or documents you paste or upload to generate audio.
• Account information — the name, email address, and optional role you give when you sign up, your username, the projects associated with your account, and the date on which you accepted these documents together with the version you accepted.
• Google sign-in information — if you choose to sign in with Google or link a Google account, Google provides your name, email address, a unique Google account ID, and information about whether Google has verified your email address, including your Google Workspace domain when applicable. We use this information to create your Meldio account, link Google to an existing account, sign you in, and determine whether you need to verify your email with Meldio. We record successful Google sign-ins against your Meldio account to measure adoption. You can also sign up and sign in by email.
• Generated output — the audio files produced from your content.
• Basic technical data — the IP address recorded when you sign up, used for security and administration of the Service.
• Feedback — the rating, reasons, and comments you choose to send from the Studio, stored with your username so we can follow up.
• Usage information — how visitors and accounts use Meldio (for example, page visits, signup steps, and which tips have been dismissed), recorded with a random identifier stored in a cookie. Against your account itself, we record the dates on which you worked on a project — created one, saved an edit in Review, or generated audio. We keep the dates alone: not the time, not which project, and not what you changed. We use them to count how many writers come back to Meldio. We also record where a visit came from: the website address of the site that linked to us (for example google.com), the page of ours that was first opened, and any campaign tag on the link. We record the address of the linking site only, never the full link, so this does not tell us what anyone searched for. When a visitor goes on to create an account, that record is linked to the account so we can see which sources bring people to Meldio. Usage information does not include the content of your scripts or audio.

3. How we use it

We use this information solely to operate the Service: generating your audio, saving your projects, and preventing abuse. We do not sell your information, and we do not use your content to train AI models.

4. Third-party processing and AI training

To produce your audio, your content is sent to the following third-party providers for processing:

• ElevenLabs — voice generation, and a word-accuracy check that transcribes the generated audio and compares it with your script.
• Anthropic — automatic performance interpretation of your dialogue (unless you choose Literal Reading), and automatic speaker detection when your content doesn't already indicate who is speaking.
• Resend — delivers notification emails to us: a copy of the name, email address, and role you give at signup, and any feedback you choose to send from the Studio, together with your username. When you ask for help signing in, it also delivers the sign-in email to you (your email address, username and a one-time link). It never receives your scripts, audio or passwords. (If Resend is unavailable, Formspree may deliver the same notifications instead.)

Your work is not used to train AI. Meldio does not use your scripts, documents, or generated audio to train AI models. Since October 17, 2026, the AI providers above are also not permitted or configured to use them for training:

• Anthropic's commercial terms prohibit it from training models on content submitted through its API.
• Meldio's ElevenLabs account has ElevenLabs' model-training setting turned off, so content Meldio sends is not used to train ElevenLabs' models. This setting was turned off on October 17, 2026; it applies to content sent from that date forward.

These providers process your content under their own applicable terms and privacy policies. Anthropic deletes content sent through its API within 30 days, except where longer retention is required by law or to enforce its usage policies. ElevenLabs may keep records of generation requests under its own terms for purposes such as providing the service, troubleshooting, and security. We encourage you to review those policies directly if you have specific questions about their handling of data.

Meldio is not designed or intended for the submission of protected health information (PHI) or other regulated health data, and we do not currently have the data-processing agreements in place with our third-party providers that such data would require. Please do not upload or paste PHI into the Service.

5. Analytics

We use Google Analytics to understand how visitors use the Service — which pages are visited, general usage patterns, and similar aggregate behavior. This does not include the content of your scripts or generated audio. Google Analytics may use cookies or similar technologies as part of this. Meldio also sets its own cookies: one that keeps you signed in, and one random identifier used to count visits and signup steps and to record where a visit came from. Meldio's pages also load their typefaces from Google Fonts, so your browser requests those font files from Google's servers, which receive your IP address and basic browser information as part of that request. You can review Google's own privacy practices at policies.google.com/privacy.

6. Data retention

Content and generated audio associated with your account are retained until you delete the project or ask us to delete your account.

Deleting a project removes its script, settings, and generated audio from Meldio.

We keep operational records of the generations a project produced — the number of lines, the quantity of text processed, timings, and what the generation cost us — linked to your account. These records contain no part of your script and no audio. We use them to operate the Service, understand usage, and reconcile charges from our providers.

If you ask us to delete your account, we remove your account record, your sign-in credentials, and your projects including their scripts and audio. We may keep operational records and security logs where we need them to run the Service, meet a legal obligation, or prevent abuse.

7. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below. Depending on your location, you may have additional rights under applicable law (such as GDPR for EU/UK residents).

8. Changes to this policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

9. Age

Meldio is not directed to children. Accounts are available only to people aged 18 or over, and we do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us personal information, contact us and we will delete it.

10. Information about other people in your content

Scripts you submit may contain personal information about other people, including people under 18 — a young writer's name on their own work, or details about real people in a documentary or verbatim piece. We process that information only to produce your audio. We do not use it to build profiles of anyone, and it is removed when you delete the project. The age requirement in Section 9 governs who may hold a Meldio account; it does not limit who may be written about in a script.

11. Contact

Questions about this Privacy Policy, or requests regarding your data, can be directed to Richard at support@meldio.ai.